Ratings & Reviews

Overall Rating

4
(133 reviews)
92.5% of customers recommend this property

Rating Per Category

Parking
Noise
Grounds
Construction
Maintenance
Staff

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Resident Reviews

submitted by Veronica O. - |Recommended: YesThe property is beautiful but too much noise in the building — I would tell them that the place is great but if they are noise sensitive like myself, they would not like it. I could hear every foot step from my neighbors upstairs even in the am's when I am sleeping. Also packages get stolen because some people drop it at the main door to the apartments and it get stolen.
response from property -Thank you for your honest review. We want to assist you regarding the noise concerns. Please contact us at the office or send us an email with more information and we will be glad to assist you. Our email is 101Roosevelt@thinkkaplan.com or feel free to visit us at the leasing office to discuss this matter further. It is our goal to offer our residents with great quality living.
submitted by Dimarie A. - |Recommended: NoNice place but too very loud — This place is nice, the staff is nice. The only problem is their windows are terrible so you could hear a pin drop outside. It's hard to relax with so much noise 24 7. Also, pigeons spend all their time on the balconies and roof making noise and pooping everywhere. In conlusion, place is nice and staff and maintenance crew are great, but the thin windowns and loud pigeons make it hard to sleep or even relax
response from property -Thank you for your review. We are truly happy to know that we have made a good impression . However we want to make things right for you and help with your concerns. We will be contacting our maintenance team with your concerns regarding the windows and pigeons to find solutions to these issues. If there is anything else we can assist you with, please don't hesitate to contact us at 101Roosevelt@thinkkaplan.com - we are here to help!
submitted by Sushain B. - |Recommended: YesGreat place to live. — Amazing staff and key-fob security. Multiple levels of door locks to get to the apartment make this place very secure.
response from property -It is our pleasure! Thank you for your review. Don't hesitate to contact us if we can be of your service at 101Roosevelt@thinkkaplan.com
submitted by Francis A. - |Recommended: NoApartment inspection supervisor — So disappointing as to how I was treated after 5 years in one of their apartments , got ridiculous charges for stain carpet prior to my move in and yet treated so badly in that regards
response from property -My name is Aracelly Guerra, and I am the Property Manager here at 88Roosevelt@Gateway. I’m sorry to hear about your disappointment with us, and I would like to personally assist you with making things right. You can contact me directly at aracellyG@thinkkaplan.com - I would like to address your concerns asap; we value your feedback.
submitted by Andrea B. - |Recommended: YesGreat place to live — It’s very nice living here. The leasing staff is amazing always so helpful and Kind. The building is always clean and very festive and beautiful decorated for the different holidays. I’m enjoying my community.
response from property -We are so thrilled to know you are enjoying our community! Thank you for taking the time to give us your feedback. Don't hesitate to contact us at 101Roosevelt@thinkkaplan.com if we can be of your service.
submitted by Dana S. - |Recommended: YesIt is a great place to work — the amenities
response from property -Thank you! If there is anything we can do for you, please don't hesitate to contact us at 101Roosevelt@thinkkaplan.com
submitted by Dynaisha S. - |Recommended: YesThis place is beautiful and very secured — I love my apartment The kitchen is beautiful. It has stainless steel appliances as well as a smart washer and dryer. It has a very cozy and homey feel the first moment I walked in to view the apartment. The gym is nice, but the equipment could be updated. The building is very secured. It's very clean and quiet. Everyone here keeps to themselves. You can tell this is a working community. The mail and delivery system is great. You do not have to worry about packages being left out and stolen. Out of all the apartments I searched within a 15 mile radius, this was at the top of my list. I do not regret my choice.
response from property -Thank you for your feedback! It truly make us happy to receive reviews like this. If there is anything we can do to improve our service and your living experience, please don't hesitate to contact us at 101Roosevelt@thinkkaplan.com
submitted by Zoe S. - |Recommended: YesAmazing community , Safe property and clean, Exuberant Staff . — I was really surprised to find a community like this. The staff is very helpful and kind ... Its like living on Disney Land without Mickey mouse. I am really impressed.
submitted by CURRENT R. - |Recommended: NoDISSATISFIED — This has happened to be by far my worst apartment stay, i don't know where to begin with the fake fasade facility. This is truly fake reviews because in actuality residents are constantly coming and going. From lack of parking space, cheap cardboard apartment and is beyond noisy to numerous theft in packages, oh lets not forget things constantly needing to be fixed. Management disregards concerns and fails to do anything. Staff is constantly replaced every few months. Hopefully others see a real review and steer clear.
response from property -Thank you for taking the time to give us your feedback. We are so sorry that you had a negative experience living at our community. Our goal is the total satisfaction of our residents, and to provide a positive experience. We would like to get more details about your concerns. Please contact me at 101Roosevelt@thinkkaplan.com at your earliest convenience. since your review, we have been in contact with our different package carriers and have stablished specific steps to prevent residents missing their packages or from being returned to sender. The work orders are now online and you are able to see instant progress of the work completed with dates, photos and comments from technicians. It has always been a priority to offer our residents with the outmost customer service and will continue to use all the feedback from our residents to grow and improve. Thanking you in advance for the opportunity to make things right.
submitted by Cesar O. - |Recommended: YesPretty good place to live. — Grounds Cleanliness - The community really makes an effort in having this place looking good, BUT there are renters here that have no regard for others and the property. They leave the parking doors constantly open, dumping cigarette butts, busted walls, dirty carpets, etc. The company regularly vacuums and periodically cleans. Other than that, its a good place to live, awesome facilities and amenities.
response from property -Thank you for your honest review. It is our goal to offer you with excellent service and a positive living experience. We will continue to work at improving our services to offer you with the best place to call home. If we can assist you with anything, please don't hesitate to contact us at 101Roosevelt@thinkkaplan.com
submitted by Sahar S. - |Recommended: YesThe Best — This was my first time living in an apartment building and honestly the staff and the neighbors made it the easiest transition. Getting married and moving out of my parents home was very scary however the experience couldn't have been any better. I have a big family and they are always visiting, not once a neighbor has complained about noise and we are VERY loud people. Plenty of street parking is available as well. The building always is clean with a great smell. When I was searching for an apartment, I believe this building had the best layout for a great price. Overall, my year lease is coming to an end and I love this place so much that I am in the process of transferring into a 2 bedroom from a one bedroom.
response from property -Thank you! It is our goal to offer you with excellent service and a positive living experience. If we can assist you with anything, please don't hesitate to contact us at 101Roosevelt@thinkkaplan.com
submitted by Bryan K. - |Recommended: YesThe property is beautiful and newly renovated — Very quiet and respectful neighborhood. Accommodations for work orders are done in a timely manner.
response from property -Thank you for taking the time to give us your feedback! Our goal is the total satisfaction of our residents, and to provide a positive experience. Please contact us at 101Roosevelt@thinkkaplan.com if we can assist you with anything.
submitted by Jose D. - |Recommended: YesOur home — Going on 6 years and can't complain ground are well kept in this community the staff is wonderful from the front desk to maintenance unit is really good overall great place to live
submitted by Jarvis O. - |Recommended: YesLove the Apartment, clean spacious and the kitchen is fabulous — it was a little wishy washy getting in even though I planned 4 months in advance, However the staff went above and beyond to accommodate my needs. I have been here now 4 months and it is fantastic there is a little road noise in the front bedroom , but it dies down after 10pm. Not looking to move out any time soon and will definitely renew my lease. The bathrooms and amazing kitchen has me loving the apartment everyday, the big bedroom is a bonus. I am very happy here
submitted by Tahesha M. - |Recommended: YesParking — The parking is horrible without a garage It should be assigned parking in the back of the complex
response from property -Thank you for taking the time to give us your feedback. We are so sorry that you had a negative experience with parking at our community. Our goal is the total satisfaction of our residents, and to provide a positive experience. We would like to get more details about your concerns. Please contact us at 101Roosevelt@thinkkaplan.com at your earliest convenience.

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